Privacy Policy

Introduction

Welcome to Aquila Services Limited ("we," "our," "us"). We are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data when you visit our website, and informs you of your privacy rights and how the law protects you.

1. Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, username, or similar identifiers.
• Contact Data: Email address, postal address, and phone number.
• Technical Data: IP address, browser type and version, time zone settings, operating system, and other technology used to access our site.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Preferences in receiving marketing from us and communication preferences.

2. How We Collect Your Data

We use various methods to collect data from and about you, including:

• Direct Interactions: Filling out forms or corresponding with us via email or otherwise.
• Automated Technologies: As you interact with our website, we may automatically collect Technical and Usage Data through cookies and other technologies.
• Third Parties: We may receive personal data about you from analytics providers (e.g., Google Analytics), advertising networks, and search information providers.

3. How We Use Your Data

We process your personal data for the following purposes:

• To provide and improve our services.
• To manage our relationship with you.
• To personalise your experience on our website.
• To deliver relevant content and advertisements.
• To comply with legal obligations.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Consent: When you opt-in to receive marketing communications.
• Contract: To perform a contract with you or take steps to enter into one.
• Legal Obligation: To comply with legal or regulatory requirements.
• Legitimate Interests: For business purposes, such as improving our services, unless your rights override these interests.

5. Disclosure of Your Data

We may share your data with:

• Service providers who support our business operations.
• Professional advisers such as lawyers, accountants, and insurers.
• Government bodies or law enforcement if required by law.
• Third parties in the event of a business sale, merger, or reorganisation.

6. Data Security

We implement appropriate security measures to prevent your personal data from being accidentally lost, accessed, altered, or disclosed. We also limit access to your data to authorised personnel who are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Under data protection laws, you have rights regarding your personal data, including:

• The right to access your data.
• The right to correct inaccuracies.
• The right to erase your data.
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent.

To exercise these rights, please contact us at info@aquilaservices.uk.

9. Cookies

Our website uses cookies to enhance your experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

11. Changes to This Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page, and, where appropriate, notified to you by email.

12. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: info@aquilaservices.uk

13. Complaints

If you believe we have not addressed your concerns, you have the right to make a complaint to the Information Commissioner’s Office (ICO) at https://ico.org.uk/.